Policies & Terms
Our commitment to transparency, security, and customer satisfaction
Privacy Policy
Last updated: April 2026
Data Collection
We collect only essential information required to process your orders and provide customer support. This includes your name, delivery address, email, and payment details (processed securely through encrypted payment gateways).
Data Protection
Your personal information is stored securely using industry-standard encryption. We comply with UK GDPR regulations and never share your data with third parties for marketing purposes.
Cookies & Analytics
We use essential cookies to ensure website functionality and anonymous analytics to improve user experience. You can manage cookie preferences in your browser settings.
Your Rights
You have the right to access, modify, or delete your personal data at any time. Contact our support team to exercise these rights.
Terms of Service
Last updated: April 2026
Research Use Only
All peptides sold by Pepstore UK are intended strictly for laboratory research purposes only. Products are not for human consumption or clinical use. By purchasing, you confirm understanding and acceptance of this restriction.
Age Requirement
You must be 18 years or older to purchase from our website. We reserve the right to verify age and refuse service.
Product Availability
While we strive to maintain the stock levels, stocks availability may vary. We reserve the right to limit quantities and discontinue products.
Pricing
All prices are in GBP and include VAT where applicable. We reserve the right to modify prices without prior notice.
Prohibited Activities
Resale of products, fraudulent orders, and misuse of our website or services will result in account termination and may be reported to authorities.
Shipping Policy
Last updated: April 2026
Cold Chain Delivery
All orders are shipped using temperature-controlled cold chain packaging to maintain product integrity. Specialized insulated containers with gel packs ensure peptides remain within optimal temperature range during transit.
Delivery Timeframe
UK mainland orders: 2-3 business days. Remote areas may require 3-5 business days. Orders placed before 2 PM are typically dispatched same day.
Tracking
All shipments include full tracking. You’ll receive a tracking number via email once your order is dispatched.
Shipping Costs
Standard UK shipping: £6.99. Free shipping on orders over £150. Express next-day delivery available for £12.99.
Discreet Packaging
All orders are shipped in unmarked, professional packaging with no indication of contents for your privacy.
Returns & Refunds
Last updated: April 2026
Quality Guarantee
We stand behind our products with a 100% quality guarantee. If you receive a product that doesn’t meet our stated purity standards (as verified by independent lab testing), we’ll provide a full refund or replacement.
Return Window
Products may be returned within 14 days of delivery if unopened and in original condition. Contact our support team to initiate a return.
Non-Returnable Items
Due to the nature of our products, opened peptide vials cannot be returned for safety and quality reasons. Damaged or defective items are always eligible for return regardless of seal status.
Refund Processing
Approved refunds are processed within 5-7 business days and credited to your original payment method.
Damaged Shipments
If your order arrives damaged or compromised due to shipping, contact us within 48 hours with photos for immediate replacement at no cost.